Original condition
Items must be unworn, unwashed, unaltered and returned with tags and packaging intact.
A simple guide to returns, exchanges and refund timing.
Please contact us before sending an item back. Include your order number and the reason for your return, and our team will share the correct return instructions.
Start a returnItems must be unworn, unwashed, unaltered and returned with tags and packaging intact.
Send your order number and clear photos so our team can resolve the issue quickly.
Approved refunds are sent to your original payment method after inspection.
Items should be unused and in their original condition. We may refuse a voluntary return, or make a deduction, if a garment is worn, marked, damaged or altered.
If your item arrives faulty, damaged, incorrect or materially different from your order, contact us as soon as possible. Depending on the circumstances, we will arrange a replacement, exchange, refund or another suitable remedy.
Eligible exchanges depend on stock availability. If your preferred size or style is unavailable, you may choose another available piece or receive an eligible refund.
After your return is received, inspected and approved, we submit the refund to your original payment method. It normally appears within 5–7 business days, though your bank may take longer.
Nothing in this policy limits your rights under applicable consumer law. UK online customers may have cancellation rights, and faulty or misdescribed goods may qualify for remedies regardless of the voluntary conditions above.
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